الاستبدال والإسترجاع

Exchange or return policy:

In cases of replacement or return, contact WhatsApp number (920034094)

The exchange and return period is 7 days from the date of receiving the order.

• Damaged or used products cannot be returned.
• Replacement: Contact us via WhatsApp within 7 days from the date of receiving the order, provided that the product is in its original condition and a video or photo showing the condition of the product is attached.

(The outer packaging of the product has not been opened), and the customer bears the shipping and return cost of (40 riyals)

• Returns: Contact us via WhatsApp within 7 days from the date of receiving the order, provided that the product is in its original condition and a video or photo showing the condition of the product is attached.

(The outer packaging of the product has not been opened), and the customer bears the shipping and return cost of (40 riyals) which will be deducted when the amount is refunded.

• If the pharmacy makes an error with a product, such as receiving a different product than ordered, leaking, or breaking, the customer will be compensated and their problem resolved as quickly as possible, provided that:

You will be contacted via WhatsApp within 7 days of receiving the order.

We will be provided with a video and a clear photo of the defective product to submit to the store management for approval of compensation.

• The pharmacy has the right to cancel the order and refund the full amount paid by the customer in the event of the product being unavailable or in the event of a technical problem.

If the customer wishes to return the products for any reason (and the outer packaging of the product has been opened), the return request will be rejected because the product was not in its original condition.

• In the event that the customer refuses to receive the order without a convincing reason, all shipping and return costs will be deducted.
• Shipping cost for Aramex and G&T = 23
• Shipping cost for Biz = 45 riyals

• The refund process takes from (7-21 days)
• The amount can be returned to the customer in his wallet and he can benefit from the value immediately, and this is done within 24 hours.

• In case of returning 1+1, 2+1, discount on second item or any other offers, the entire offer set must be returned.
• In the event of a return of offer items, the entire offer group item must be returned at its value at the time of the offer.
• Items must be in their original condition without any alterations (such as discoloration or cuts).
• In the event of a return for cash, the points earned from the purchases will be deducted from your account.
• Cases in which we do not accept a return or exchange of the product:

1/ If the barcode is removed or scanned (for pharmaceutical products only).

2/ Items that require special storage conditions, such as refrigerator medicines, vitamins, milk, baby food, and perfumes.

alert

Balsam Al Ola Pharmacies strives to ensure the accuracy of all product images and information. However, occasionally, changes in ingredients or packaging may occur from the manufacturer, and these changes are continually updated to ensure product quality is not compromised. We recommend that you read the warnings, precautions, and directions for use for each product before use and not rely solely on the information provided by Balsam Al Ola Pharmacies.